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To be eligible for a return, items must be unused, unopened, and in their original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately upon receipt to discuss your options. Items that have been opened or used cannot be returned unless they are defective.
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior authorization, as this may delay the processing of your return.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if the item is lost in transit.
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay. Please follow the return process outlined above to initiate your return.
Certain items are non-returnable, including but not limited to opened skincare products, gift cards, and promotional items. If you receive a non-returnable item that is defective, please contact us immediately to discuss your options. We reserve the right to determine the eligibility of returns on a case-by-case basis.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with radiantprimaries.com is satisfactory. Please allow up to 3 business days for a response to your inquiry.
